All posts tagged management

Re-Connect with your Customer

Re-connect with your Customer

When was the last time you looked at the sales trend of your best customers?  First, you have to be aware of where you stand with all your customers. Your sales associates have to know the numbers and ask for help when they have no answer. You may say, we don’t have the time, and […]

What’s the Deal with Facebook?


Facebook Places and Deals  In November 2010, Facebook introduced Deals for businesses as a robust addition to its Places feature. Offering 4 different types of deals, Facebook allows you to reward new customers with in store coupons for checking-in at your location via Places. Businesses can also reward multi-check-ins to increase customer loyalty. Watch this […]

The importance of service excellence

In a study by WF&FSA, florists were asked what the most important advantage was to using a wholesaler over buying direct. Not surprisingly, the number one advantage was service. If your customers view service as the primary advantage of doing business with you, then you should provide the best service that you possibly can. So […]

Praise and Recognition

From Barry Gottlieb’s TGIT… Praise and recognition go a long way. When was the last time that someone told you how much they appreciated you? When was the last time you received recognition for a job well done? When was the last time you told someone they were appreciated and valued? Praise and recognition are […]

Finish Strong!

Finish Strong…it’s more than a statement, it’s an attitude. When you combine the word “finish” with “strong,” you create a powerful platform for action. You often hear these two words from athletes as they describe their goals. The media uses these words to describe the performance of everything; from the stock market to stock car […]